Refund and Returns Policy

Shipping
We offer free shipping across India on all orders.
Orders are typically processed within 2–4 business days and delivered within 5–10 business days.
Once shipped, you’ll receive tracking details to follow your order.

Returns
We take great care in packaging every lantern. However, if you receive a product that is damaged or defective, please contact us within 7 days of delivery.
To initiate a return, share clear photos or a short video of the issue with our support team. Once verified, we’ll arrange a replacement or refund at no extra cost.

Please note:
Our lanterns are handcrafted using natural materials. Minor variations in wood grain, texture, or finish are natural and part of the product’s character. These are not considered defects and are not eligible for return.

Refunds
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges (if any) are non-refundable, though shipping itself is free.

Exchanges
We offer exchanges only in cases of damaged or defective products, subject to stock availability.

Order Cancellations
Orders can be cancelled within 24 hours of placing the order, as long as they haven’t been shipped.
Once dispatched, cancellations are not possible.

Need Assistance?
If you have any questions or concerns, our support team is always happy to help. We’re committed to making your experience smooth and satisfying.