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Yes! We offer pan-India shipping with trusted courier partners to ensure safe and timely delivery of your lighting products
How do the lanterns charge and how long do they last at night?
Our lanterns charge automatically in sunlight during the day using built-in solar panels. On a full charge, they provide up to 8–10 hours of continuous glow at night.
Are these lanterns waterproof and safe for outdoor use?
Yes! All OutsetLights lanterns are designed to be weather-resistant and can withstand light rain and outdoor conditions. They’re perfect for patios, gardens, balconies, and more.
Can I request a custom size or design?
Absolutely. We offer custom orders for events, restaurants, gifts, or bulk requirements. Just click the Custom Request button and share your vision!
What payment methods do you accept?
We support all major options including credit/debit cards, UPI, PayPal, and secure payment gateways — all protected by SSL encryption.
How long does delivery take?
We support all major options including credit/debit cards, UPI, PayPal, and secure payment gateways — all protected by SSL encryption.
How do I place an order on OutsetLights?
Simply browse our collection, choose your favorite lantern, click “Add to Cart”, and proceed to checkout. No login required!
Can I order via WhatsApp or Instagram DMs?
Yes! We accept orders through WhatsApp and Instagram as well. Just share the product code and quantity, and we’ll guide you through the payment.
How long does it take to process my order?
Orders are typically processed within 24–48 hours. You’ll receive an email and SMS confirmation with tracking details once your order is shipped.
Can I place a custom or bulk order?
Absolutely. We offer custom design and bulk quantity options for events, gifts, and commercial spaces. Use the “Custom Request” button or contact us directly.
Do you ship outside India?
Yes, we ship internationally. Delivery timelines and charges vary based on location. Contact us for a shipping quote before placing your order.
What payment methods do you accept?
We accept credit/debit cards, UPI, PayPal, Net Banking, and Cash on Delivery (COD) in select areas. All payments are processed securely through encrypted gateways.
Is my payment information safe?
Absolutely. Our website uses SSL encryption and trusted payment providers to keep your data 100% secure. We never store your card details.
Can I pay after receiving the product?
Yes, Cash on Delivery (COD) is available on eligible orders within India. However, for custom or bulk orders, advance payment is required.
Do you offer EMI or installment options?
Currently, we do not offer EMI directly. However, you can use credit cards that support EMI at checkout, depending on your bank.
I faced a payment error — what should I do?
Don’t worry! Just contact us via WhatsApp or email, and our support team will assist you in re-attempting the payment or completing the order manually.
